Protect Yourself From Fraud

At Arize, we love technology — it allows us to provide a host of convenient services to our members, from ATMs to online bill pay to our mobile app.
However, to avoid identity theft and fraud, it’s necessary to use caution. Here are some tips to keep your identity and your money safe.

Regardless of what information is being asked of you, you should:

  1. Question the source. Do you personally know the person or institution calling? Are they asking for information they should already have on file?
  2. Never give out personal information when contacted by phone, text, or email. Personal information includes:
    • Your account number
    • Your online banking or mobile banking login credentials
    • Credit card number
    • Passwords or PINs
    • Social Security number
  3. Never sign into online banking and grant access to your computer by a remote source. This includes calls from “computer update” representatives or someone trying to “deposit money into your account.”

Arize will never contact you and ask you for an account or personal information via email, phone, or text.

We may send you occasional emails promoting Arize products or services or alerting you to changes to your accounts, but these emails will provide Arize contact information to call should you have any questions.

If you contact us directly, we may ask you to verify some information to be sure we’re speaking to the correct person. Some examples of information we may request:

  • A combination of digits of your social security number (but never your entire number!)
  • Account Password
  • Mother’s Maiden Name

We may also ask further questions about your relationship with Arize to confirm your identity and prevent fraud. These will be facts about your account that only you will know and pieces of information very difficult to obtain from someone other than yourself.

If you ever receive a call or email from a bank, credit union, or other financial institution or organization asking for personal information, be cautious. When in doubt, ask for a call-back number so you can contact us or your primary financial institution first. We can help you determine the validity of the call or email.

To avoid fraud and identity theft, we recommend changing your Online Banking and Mobile App passwords at least once every 90 days.
The password you choose for Online Banking will also give you access to the Arize Mobile App, so remember, when you change your password, this will apply to both.

To change your password in Online Banking:

  1. Log in to Online Banking with your current username and password
  2. On the right-hand side of your screen, click on the arrow next to your name and then select “Personal Info and Settings”
  3. Select “Change Password”
  4. Enter your current password, then enter a new password twice
  5. Hit “Change Password”

To change your password in the Mobile App:

  1. Log in to the Mobile App with your current username and password
  2. On the Home Screen, select the person icon in the top right corner
  3. Select “Change Password”
  4. Enter your current password, then enter a new password twice
  5. Hit “Change Password”

Protect yourself from ATM fraud:

  • When using an ATM, don’t let anyone distract you or get too close to you
  • Only use ATMs in safe, well-lit areas
  • If someone moves close to you while using the ATM, do not enter your PIN. Hit cancel and walk away
  • Check your card before leaving the ATM to make sure it’s yours
  • If you need help with the ATM, ask a staff member — not a stranger. If you feel uncomfortable at an ATM, cancel your transaction
  • Never give anyone your PIN, including bank or credit union employees.
  • Never let your card (ATM, debit, or credit) out of your sight
  • Do not leave your card lying around
  • If you lose your card, report it immediately
  • Set up eAlerts on Arize’s Mobile App, and we’ll notify you when certain types of transactions occur in your account. To set up alerts:
    • Log into the Mobile App
    • Select “More” at the bottom right-hand of the screen
    • Select “eAlert Subscriptions”
    • Select “Create New eAlert”
    • Select the type of eAlert you would like to set up
    • Follow the on-screen prompts until finished!
  • Use Arize’s Mobile Banking app on secured wireless (don’t use a cafe or hotel wireless when banking via app or online).
  • Use complex passwords that do not relate to your life (no names of pets, kids, or spouse).
  • Only download banking apps from trusted sources like your app store, not from social media or ad links.

When buying online, utilize e-commerce solutions, such as Mobile Wallet or PayPal.

  • Never purchase online—or by phone—from a retailer you don’t recognize.
  • Never click on a link embedded in an unsolicited email or pop-up.
  • Keep antivirus and anti-malware software up to date.

Quick Links

Online Loan Application

Lost or Stolen Card

Financial Calculators

Reorder Checks

Mobile Banking

Home Mortgage