Fraud Awareness

That urgent pop-up is probably a scam

Tech support scams often begin with a pop-up, alarming sound, unexpected call, or message claiming your device or account is infected or compromised.

Common warning signs

• A message tells you not to close your browser.
• A phone number appears with instructions to call immediately.
• Someone unexpectedly claims to represent Microsoft, Apple, Google, your financial institution, or another trusted company.
• You are asked to install software, provide remote access, share a verification code, or move money to “protect” it.

If you already allowed access, disconnect the device from the internet, run a trusted security scan, change compromised passwords from a different trusted device, monitor your accounts, and contact Arize if financial information was involved.

Protect your heart—and your wallet

Romance scammers build trust through dating apps, social media, games, or messaging platforms. They may spend weeks or months creating a relationship before asking for money.

Common red flags

• Strong feelings develop unusually quickly.
• The person repeatedly avoids meeting or video chatting.
• They ask to move the conversation away from the original platform.
• They request gift cards, wire transfers, cryptocurrency, or person-to-person payments.
• They describe an emergency and pressure you to act secretly or immediately.

Be cautious when anyone contacts you unexpectedly and asks for personal or financial information. Caller ID, email addresses, logos, and websites can all be spoofed.

• Do not share account numbers, login credentials, full Social Security numbers, card numbers, passwords, PINs, or verification codes in response to an unexpected request.
• Do not click a link or call a number included in a suspicious message.
• Never sign in to Online Banking while giving a stranger remote access to your computer or phone.
• Do not move money because someone says it must be transferred to keep it safe.

If you contact Arize directly, we may ask questions to verify your identity or confirm recent account activity. We will not ask you to tell us your Online Banking or Mobile App password, card PIN, or one-time verification code.

Use a long, unique password or passphrase for each important account. A password manager can help create and store different passwords so one stolen password cannot unlock several accounts.

• Do not reuse your Arize password for email, shopping, or social media accounts.
• Enable multi-factor authentication when it is available.
• Change a password promptly if you believe it has been exposed or compromised.

Change your Arize password in Online Banking

1. Log in with your current username and password.
2. Select the arrow beside your name, then choose “Personal Info and Settings.”
3. Select “Change Password.”
4. Enter your current password, enter the new password twice, and select “Change Password.”

Change it in the Mobile App

1. Log in to the Mobile App.
2. Select the person icon in the top-right corner.
3. Select “Change Password.”
4. Enter your current password, enter the new password twice, and submit the change.

• If your card is lost or stolen, report it immediately.
• Use ATMs in safe, well-lit areas and inspect the card reader before inserting your card.
• Shield the keypad when entering your PIN.
• If someone distracts you or moves too close, cancel the transaction and walk away.
• Never share your PIN—not even with someone claiming to work for Arize.
• Review your transactions regularly and report anything unfamiliar.

• Set up eAlerts in the Arize Mobile App to monitor account activity.
• Avoid banking or making sensitive purchases on public Wi-Fi.
• Download financial apps only from your device’s official app store.
• Type a retailer’s known web address yourself instead of using a link from an unsolicited message.
• Keep your device, browser, and security software updated.
• Consider using a secure mobile wallet when shopping.

Set up eAlerts in the Mobile App

1. Log in and select “More” at the bottom-right of the screen.
2. Select “eAlert Subscriptions,” then “Create New eAlert.”
3. Choose the alert you want and follow the on-screen instructions.